Customer Service Officer
Energy Bay
Actioning customer service dashboard activities and utilising CRM workflows to communicate with customers. Your work as a Customer Service Officer will directly impact our ability to help our customers live greener and cleaner. Exceptional...
Last checked on May 19, 2026. We may earn a commission when you click through.
If you’re keen on making a difference in energy and customer service, this could be a solid fit.
Customer Service Officer
Energy Bay
Updated 19 hours agoYou'll be redirected to au.talent.com
If you’re keen on making a difference in energy and customer service, this could be a solid fit.
About this role
Energy Bay is dedicated to helping customers transition to greener living solutions, focusing on sustainability and customer satisfaction.
About the Company
Energy Bay is dedicated to helping Australians live sustainably by providing energy solutions.
Key Highlights
- ✓ Action customer service dashboard activities
- ✓ Utilise CRM workflows for effective communication
- ✓ Directly impact customer satisfaction and green living
- ✓ Empathy and customer focus are essential
- ✓ Full-time employment in Melbourne
💡 Honest Take: This role is great for those who enjoy hands-on customer interaction but may lack flexibility with working hours.
Pros
- ✓ Good entry-level opportunity
- ✓ Chance to contribute to sustainable living
- ✓ Full-time hours in a stable company
- ✓ Supportive team environment
- ✓ No remote work required
Cons
- ✗ Limited flexibility in working hours
- ✗ May involve high call volumes
- ✗ Entry-level pay not specified
- ✗ In-person presence required
- ✗ Emotional labour can be demanding
Best For: This position suits individuals who thrive in interactive roles and want to help others.
Watch Out: Prepare for a fast-paced environment where multitasking is crucial.
You'll be redirected to au.talent.com
What Customers Say
Feedback from workers highlights a supportive environment but notes the demands of high call volumes.
Expert Review
Customer service is key at Energy Bay. This role involves managing customer interactions through their service dashboard. Strong communication skills are a must, as you’ll be dealing with various customer queries daily.
Be ready for a solid, full-time commitment without remote options. This might be a downside for those seeking flexibility. The focus on sustainability adds a unique element, allowing you to contribute positively to the environment.
While the role offers a chance to build valuable skills, be aware of potential high-stress moments, especially during peak times. If you're looking for a role that blends customer service with environmental impact, this is worth considering. For more information, check out their listing on Talent.com.