Customer Success Performance Coach
IRIS Software Group
Join IRIS Software Group as a Customer Success Performance Coach, focusing on customer ownership and engagement strategies.
Last checked on July 7, 2026. We may earn a commission when you click through.
This position offers a unique opportunity for individuals keen on driving customer success, though the demands may be challenging for some. The focus on various performance metrics means you should be ready for a dynamic work environment.
Customer Success Performance Coach
IRIS Software Group
Updated 8 days agoYou'll be redirected to uk.talent.com
This position offers a unique opportunity for individuals keen on driving customer success, though the demands may be challenging for some. The focus on various performance metrics means you should be ready for a dynamic work environment.
About this role
Join IRIS Software Group as a Customer Success Performance Coach, focusing on customer ownership and engagement strategies.
About the Company
IRIS Software Group is a prominent provider of business software solutions, specialising in services for various industries.
Key Highlights
- ✓ Focus on coaching customer ownership and renewal conversations.
- ✓ Enhance customer engagement and call quality.
- ✓ Address customer feedback and health metrics.
💡 Honest Take: This role is ideal for those passionate about improving customer success metrics but may involve high expectations and pressure.
Pros
- ✓ Opportunity to influence customer success strategies.
- ✓ Engagement with diverse clients and industries.
- ✓ Potential for personal and professional growth.
Cons
- ✗ High-pressure environment with performance expectations.
- ✗ Limited salary information available.
- ✗ Not suitable for those preferring remote work.
Best For: Ideal for individuals who thrive in fast-paced environments and enjoy direct customer engagement.
Watch Out: Be prepared for a demanding role that requires strong problem-solving skills and resilience.
You'll be redirected to uk.talent.com
What Customers Say
Feedback from employees highlights a strong focus on performance metrics and a supportive team environment, though some express concerns about workload.
Expert Review
This position at IRIS Software Group presents a chance to significantly impact customer success initiatives. Coaches will focus on key areas such as call quality and customer engagement metrics, which are crucial for driving renewals. The role's emphasis on ownership and handling objections means candidates must be adept at navigating customer challenges.
While this role can be rewarding, the high expectations associated with performance coaching. Candidates should expect to work closely with customers, making the ability to build rapport essential. Success in this position will depend on a blend of analytical skills and interpersonal communication.
The lack of disclosed salary ranges may pose questions for potential applicants regarding compensation. As the job is located in Manchester, understanding the local market rates for similar roles could be beneficial. Interested candidates can find more details on the official listing page.
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