Customer Service Representative

Lancesoft Philippines

Join Lancesoft Philippines as a Customer Service Representative in Cebu, handling customer inquiries and resolving issues, primarily during graveyard shifts.

Last checked on August 24, 2026. We may earn a commission when you click through.

This position is ideal for those looking to start a career in customer service, especially in Cebu. However, the graveyard shifts may deter candidates seeking a more traditional schedule.

✓ Hands-on experience in customer service ✓ Dynamic work environment ✓ Opportunity for career growth

Customer Service Representative

Lancesoft Philippines

Updated 13 hours ago

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You'll be redirected to ph.talent.com

Philippines

This position is ideal for those looking to start a career in customer service, especially in Cebu. However, the graveyard shifts may deter candidates seeking a more traditional schedule.

About this role

Join Lancesoft Philippines as a Customer Service Representative in Cebu, handling customer inquiries and resolving issues, primarily during graveyard shifts.

About the Company

Lancesoft Philippines is a staffing and recruitment company that connects talent with opportunities across various sectors.

Key Highlights

✓ On-site interviews at IT Park or Mactan
✓ Rotational shift schedule, mostly graveyard
✓ Opportunity to handle diverse customer inquiries
✓ Part of a growing customer support team

💡 Honest Take: Be prepared for the graveyard shift, which can be challenging for work-life balance. While the role offers experience in customer service, the fast-paced environment may not suit everyone.

Pros

✓ Hands-on experience in customer service
✓ Dynamic work environment
✓ Opportunity for career growth
✓ On-site training and support

Cons

✗ Graveyard shifts can disrupt personal life
✗ No salary information disclosed
✗ High-pressure situation dealing with customer complaints

Best For: Recent graduates or those looking to switch careers into customer service in Cebu.

Watch Out: The rotational shift schedule, primarily graveyard, may not be suitable for everyone.

Apply for this position →

You'll be redirected to ph.talent.com

Expert Review

Our team found the position at Lancesoft Philippines to offer a solid entry point into the customer service industry. The graveyard shifts can be a significant downside, especially for those who thrive in daytime roles. Typically, customer service roles involve handling multiple inquiries daily, which can be both rewarding and stressful.

It's your personal schedule and energy levels before applying. While the company does not disclose salary details, competitive entry-level pay is common in the industry. This could be a determining factor for applicants, as many positions in similar companies are known to provide clear compensation structures.

If you prefer a role with predictable hours, consider this before committing. Lancesoft emphasizes hands-on training and support, good environment for those new to customer service. However, the potential pressure from customer interactions may not appeal to everyone.

For more details, visit the official job listing at Lancesoft's page.