Desktop Support Analyst

Franklin Fitch

Join a growing support team as a Desktop Support Analyst, focusing on troubleshooting and customer service for a leading managed services provider.

Last checked on August 23, 2026. We may earn a commission when you click through.

This position is ideal for tech-savvy individuals with a passion for customer support. However, those who prefer a more relaxed work environment might find the pressure challenging.

✓ Strong focus on customer service ✓ Growth opportunities within the company ✓ Supportive team environment

Desktop Support Analyst

Franklin Fitch

Updated 1 day ago

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Manchester

This position is ideal for tech-savvy individuals with a passion for customer support. However, those who prefer a more relaxed work environment might find the pressure challenging.

About this role

Join a growing support team as a Desktop Support Analyst, focusing on troubleshooting and customer service for a leading managed services provider.

About the Company

Franklin Fitch is a prominent managed services provider known for delivering exceptional IT support solutions.

Key Highlights

✓ Opportunity to work in a growing support team
✓ Emphasis on strong networking skills
✓ Focus on customer service and technical troubleshooting
✓ Ideal for those who enjoy solving technical issues
✓ Position based in Manchester

💡 Honest Take: While the role promises a collaborative environment, be prepared for a fast-paced atmosphere that can be demanding. The focus on customer service means you'll often face challenging situations that require quick thinking.

Pros

✓ Strong focus on customer service
✓ Growth opportunities within the company
✓ Supportive team environment
✓ Hands-on troubleshooting experience

Cons

✗ Fast-paced and potentially stressful work environment
✗ Limited salary transparency
✗ May require long hours during peak times

Best For: Individuals seeking hands-on experience in IT support, particularly those who enjoy direct customer interaction.

Watch Out: Be aware that the role can be demanding, especially during busy periods, which may lead to longer hours without clear compensation details.

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What Customers Say

Employees appreciate the supportive team environment but note the high-pressure nature of the role.

Expert Review

The Desktop Support Analyst role at Franklin Fitch offers an for those entering the IT support field. With a strong emphasis on networking skills and customer service, this position demands quick thinking and adaptability. The environment can be fast-paced, which may not suit everyone.

Many employees report that while the team is supportive, the pressure to resolve issues swiftly can be intense. It's your capacity for high-demand situations before applying. the salary details are not disclosed, which can be a red flag for some candidates.

Transparency around compensation is essential, especially in a role that may require extended hours. According to Franklin Fitch's site, the company is committed to employee development, which could lead to future opportunities for growth. This position is tech enthusiasts who are eager to tackle challenges head-on and provide exceptional support to clients.