Customer Support Consultant

Southern Metropolitan Cemeteries Trust

Join Bunurong Memorial Park as a Customer Support Consultant, coordinating burial, cremation, and funeral services across cemetery locations.

Last checked on June 14, 2026. We may earn a commission when you click through.

If you're looking for part-time work in a sensitive field, this position offers support grieving families.

✓ Meaningful work in a supportive environment ✓ Flexible part-time hours ✓ Opportunity to help families during difficult times

Customer Support Consultant

Southern Metropolitan Cemeteries Trust

Updated 22 days ago

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Victoria

If you're looking for part-time work in a sensitive field, this position offers support grieving families.

About this role

Join Bunurong Memorial Park as a Customer Support Consultant, coordinating burial, cremation, and funeral services across cemetery locations.

About the Company

Southern Metropolitan Cemeteries Trust manages several cemeteries in Victoria, providing compassionate services in times of need.

Key Highlights

✓ Part-time role with flexible hours
✓ First point of contact for families
✓ Support burial, cremation, and funeral services
✓ Work in a compassionate environment
✓ Located at Bunurong Memorial Park

💡 Honest Take: This role is ideal for those seeking meaningful work in a supportive environment; however, it may not suit everyone due to the emotional nature of the job.

Pros

✓ Meaningful work in a supportive environment
✓ Flexible part-time hours
✓ Opportunity to help families during difficult times
✓ Stable employment with a respected organisation

Cons

✗ Emotionally demanding work
✗ Limited career progression opportunities
✗ Part-time hours may not suit all applicants
✗ May require weekend or evening shifts

Best For: It's suitable for those who enjoy helping others and are comfortable in emotionally charged situations.

Watch Out: Be prepared for the emotional challenges that come with supporting families during their times of grief.

Apply for this position →

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What Customers Say

Employees appreciate the meaningful work but note the emotional demands of the job.

Expert Review

The position of Customer Support Consultant at Bunurong Memorial Park offers a unique opportunity for those interested in working in the funeral services industry. This role requires individuals to assist families with burial and cremation arrangements, making empathy and communication skills essential. The job is part-time, providing flexibility that might appeal to students or those looking for supplementary income.

Working with the Southern Metropolitan Cemeteries Trust, employees are positioned at the forefront of providing support to grieving families. This critical role involves not just logistical coordination but also emotional support, which can be both rewarding and challenging. It’s important to assess your comfort level with the sensitive nature of these interactions before applying.

While the role offers stability and the chance to serve the community, potential candidates should be aware that emotional resilience is necessary. The job may involve evening and weekend shifts, which could impact work-life balance. According to the company's website, the position is based at Bunurong Memorial Park in Melbourne, ensuring a local connection for applicants in the area.