Operations Customer Expert

FH Collective Academy

Join a UK-based digital bank as an Operations Customer Expert in Lisbon, managing critical banking operations in a growing fintech environment.

Last checked on August 11, 2026. We may earn a commission when you click through.

This position is suitable for experienced banking professionals seeking to enter the fintech industry, but the lack of disclosed salary information could deter some candidates. If you're ready for a challenge in a vibrant city, it could be .

✓ Accommodation included ✓ Dynamic fintech environment ✓ Engaging work with high-stakes operations

Operations Customer Expert

FH Collective Academy

Updated 13 days ago

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Dublin

About this role

Join a UK-based digital bank as an Operations Customer Expert in Lisbon, managing critical banking operations in a growing fintech environment.

About the Company

FH Collective Academy is a leading training provider focusing on skills development in the fintech and banking sectors.

Key Highlights

✓ Manage fraud, disputes, and complaints operations
✓ High-growth fintech environment
✓ Based in Lisbon with accommodation provided
✓ Opportunity for banking professionals
✓ March 16 intake available

💡 Honest Take: While the role offers exciting opportunities, it may not provide a clear career path or details, which can be a concern for long-term aspirations. Also, relocating to Lisbon may involve hidden costs beyond accommodation.

Pros

✓ Accommodation included
✓ Dynamic fintech environment
✓ Engaging work with high-stakes operations
✓ Potential for career growth

Cons

✗ Salary not disclosed
✗ Uncertainty around career progression
✗ High-pressure work environment
✗ Relocation may incur additional costs

Best For: Individuals with a background in banking who are adaptable and willing to embrace the challenges of a fast-paced fintech role.

Watch Out: The job lacks clarity on salary and career advancement, which can lead to dissatisfaction for those seeking stability.

Apply for this position →

You'll be redirected to ie.talent.com

Expert Review

This role is an excellent entry point into fintech, especially for those with prior banking experience. The company provides accommodation, making relocation smoother. Yet, candidates should weigh the pressure of handling high-stakes operations against the uncertainty of career progression.

the lack of salary transparency for many, as potential candidates might find themselves in a position with no clear financial expectations. It's the costs associated with living in Lisbon, which can be significant. Ultimately, while the role offers a chance to be part of a growing industry, those seeking long-term stability may need to reassess their priorities.

For more details, refer to the official listing at Talent.com.