Customer Network Support Engineer

Ericsson GmbH

Join Ericsson's IMS support team as a Support Engineer, focusing on 5G Core and Cloud Core for NACI customers, managing complex incidents and enhancing network stability.

Last checked on August 5, 2026. We may earn a commission when you click through.

This position is ideal for tech-savvy professionals eager to work at the forefront of telecommunications. However, the demanding nature of the role may not suit everyone.

✓ Opportunity to work with cutting-edge technology ✓ Engaging work environment ✓ Collaboration with experienced professionals

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Customer Network Support Engineer

Ericsson GmbH

Updated 19 days ago

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New South Wales

This position is ideal for tech-savvy professionals eager to work at the forefront of telecommunications. However, the demanding nature of the role may not suit everyone.

About this role

Join Ericsson's IMS support team as a Support Engineer, focusing on 5G Core and Cloud Core for NACI customers, managing complex incidents and enhancing network stability.

About the Company

Ericsson is a global leader in telecommunications and networking with a strong focus on innovation and technology.

Key Highlights

✓ Focus on 5G Core and Cloud Core technology
✓ Manage complex L2/L3 incidents
✓ Collaborate with product and project teams
✓ Enhance live network stability

💡 Honest Take: While the role promises engaging technical challenges, candidates should prepare for a fast-paced environment with high expectations. Be ready to tackle complex issues with limited support.

Pros

✓ Opportunity to work with cutting-edge technology
✓ Engaging work environment
✓ Collaboration with experienced professionals

Cons

✗ High-pressure environment
✗ Potential for long hours
✗ Limited initial guidance

Best For: Experienced support engineers in New South Wales seeking to advance their careers in a fast-evolving field.

Watch Out: Be prepared for a steep learning curve and the expectation to quickly resolve complex issues with limited initial assistance.

Apply for this position →

You'll be redirected to au.talent.com

What Customers Say

Employees highlight a dynamic work environment but note the high-pressure demands associated with the role.

Expert Review

This role at Ericsson offers an for those passionate about 5G and cloud technologies. The fast-paced environment can provide significant learning experiences, but it also demands resilience. Expect to handle complex L2/L3 incidents that could impact customer networks, making your problem-solving skills crucial.

The company values collaboration, so you'll work closely with various teams, which can be both a benefit and a challenge depending on team dynamics. While the position is rewarding, it may also come with long hours and high expectations. For those not accustomed to high-pressure situations, it might feel overwhelming.

Overall, if you're ready to dive deep into the world of telecommunications with a leading company, this role could be a great fit. For more details, visit Ericsson's official listing.