Quality Assurance Coach

Tracker South Africa

A leading tech firm in Randburg seeks a Quality Assurance Coach to monitor performance and deliver coaching in their call centre, requiring 2+ years of customer service experience.

Last checked on June 20, 2026. We may earn a commission when you click through.

This position offers a great opportunity for those with customer service experience looking to transition into a coaching role. However, the lack of remote options may deter some candidates.

✓ Involves direct impact on customer experience ✓ Growth potential within a reputable company ✓ Engaging role with coaching responsibilities

Quality Assurance Coach

Tracker South Africa

Updated 16 days ago

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You'll be redirected to za.talent.com

Randburg

This position offers a great opportunity for those with customer service experience looking to transition into a coaching role. However, the lack of remote options may deter some candidates.

About this role

A leading tech firm in Randburg seeks a Quality Assurance Coach to monitor performance and deliver coaching in their call centre, requiring 2+ years of customer service experience.

About the Company

Tracker South Africa is a prominent technology firm focused on enhancing customer experiences and agent performance.

Key Highlights

✓ Opportunity to work with a leading tech firm
✓ Focus on elevating customer experience
✓ Role involves direct coaching and performance monitoring
✓ Ideal for those with a passion for quality assurance

💡 Honest Take: This role suits individuals passionate about quality assurance and customer service but may not appeal to those seeking remote work or flexible hours.

Pros

✓ Involves direct impact on customer experience
✓ Growth potential within a reputable company
✓ Engaging role with coaching responsibilities

Cons

✗ Position is not remote
✗ Requires a minimum of 2 years' experience
✗ High-pressure environment typical of call centres

Best For: It's ideal for those with a solid background in customer service looking to take on a coaching role.

Watch Out: Candidates should be prepared for a fast-paced call centre environment, which may not suit everyone.

Apply for this position →

You'll be redirected to za.talent.com

What Customers Say

Workers appreciate the training and development opportunities but note the high-pressure nature of the call centre environment.

Expert Review

This role is perfect for professionals eager to enhance customer interactions and agent performance. The focus on quality assurance means you'll be pivotal in shaping service standards.

Experience in customer service is a must, with at least 2 years required. This ensures candidates can navigate the challenges of a call centre effectively.

While the role is rewarding, it lacks remote work options, which could limit appeal. The high-pressure environment typical of call centres may also be for some.

For more details on this position, visit Tracker's official page. They highlight the potential for career growth and development in quality assurance roles.

this position is well-suited for driven individuals ready to make a significant impact in a technology-focused setting.