Remote Public Service Customer Contact Officer

Serco

Join a leading service provider in Melbourne as a Customer Contact Officer, offering flexible remote work to assist individuals with disabilities.

Last checked on June 13, 2026. We may earn a commission when you click through.

The position offers a commendable opportunity for customer service professionals looking to work from home while supporting a worthy cause.

✓ Flexible work hours ✓ Supportive and inclusive culture ✓ Ability to make a difference in the community

Remote Public Service Customer Contact Officer

Serco

Updated 23 days ago

Apply now →

You'll be redirected to au.talent.com

Melbourne Remote

The position offers a commendable opportunity for customer service professionals looking to work from home while supporting a worthy cause.

About this role

Join a leading service provider in Melbourne as a Customer Contact Officer, offering flexible remote work to assist individuals with disabilities.

About the Company

Serco is a prominent service provider in Melbourne, committed to supporting diverse communities and promoting inclusive work environments.

Key Highlights

✓ Flexible remote working arrangements
✓ Supportive environment for employees with disabilities
✓ Opportunity to make a positive impact
✓ Full-time employment with potential career growth
✓ Part of a leading service provider

💡 Honest Take: This role is ideal for those seeking meaningful work in a flexible setting but may not suit individuals preferring traditional office environments.

Pros

✓ Flexible work hours
✓ Supportive and inclusive culture
✓ Ability to make a difference in the community
✓ Full-time employment
✓ Remote work option

Cons

✗ May require handling challenging customer situations
✗ Limited social interaction compared to office roles
✗ Potential for high workload during peak times
✗ Not suitable for those who prefer in-person work
✗ Salary details not disclosed

Best For: Ideal for customer service professionals with a passion for making a difference and who thrive in remote work settings.

Watch Out: Be prepared for potential emotional challenges when assisting customers with disabilities.

Apply for this position →

You'll be redirected to au.talent.com

What Customers Say

Employees appreciate the inclusive culture and flexibility but note the emotional demands of the role.

Expert Review

This role presents an opportunity to join Serco, a well-respected service provider in Melbourne. With the flexibility to work from home, it caters to those balancing personal commitments while contributing positively to the community. The position focuses on assisting individuals with disabilities, making it rewarding for empathetic candidates.

While the supportive environment is a major draw, applicants should be ready for the emotional aspects of the role. Engaging with customers facing challenges can be tough, requiring resilience and strong communication skills. This might not suit everyone, especially those who prefer less emotionally demanding roles.

The exact salary details are not provided, which is a consideration for potential applicants. For those interested, further information is available on Serco's page. Overall, this opportunity is ideal for individuals seeking meaningful work that fosters inclusivity and support for vulnerable populations.