Payment Experience Associate

TELUS Digital

Join TELUS Digital's Payment Experience team to manage customer payments and inquiries, with a hybrid work setup after a six-month onsite period.

Last checked on July 26, 2026. We may earn a commission when you click through.

This position suits detail-oriented individuals who thrive in dynamic settings. However, the initial six-month onsite requirement could be a con for those seeking flexibility right away.

✓ Clear career path with hybrid work options ✓ Hands-on experience with payment systems ✓ Strong company reputation in digital solutions

Payment Experience Associate

TELUS Digital

Updated 1 day ago

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Quezon City Hybrid

This position suits detail-oriented individuals who thrive in dynamic settings. However, the initial six-month onsite requirement could be a con for those seeking flexibility right away.

About this role

Join TELUS Digital's Payment Experience team to manage customer payments and inquiries, with a hybrid work setup after a six-month onsite period.

About the Company

TELUS Digital is a leading technology company focused on delivering digital solutions and customer service excellence.

Key Highlights

✓ Onsite for the first six months, then hybrid work model
✓ Manage customer payment inquiries and processing
✓ Work with SAP and various billing systems
✓ Focus on Pre-Authorized Payments

💡 Honest Take: While the role sounds be prepared for a fast-paced environment with tight deadlines that can lead to pressure. The company's emphasis on customer service means you'll need to quickly resolve issues that may not always follow a clear path.

Pros

✓ Clear career path with hybrid work options
✓ Hands-on experience with payment systems
✓ Strong company reputation in digital solutions

Cons

✗ Initial six-month onsite requirement
✗ High-pressure environment
✗ Limited initial flexibility in work location

Best For: Recent graduates or professionals looking to gain experience in payment processing and customer relations.

Watch Out: The initial fully onsite requirement may not suit those looking for immediate remote work options.

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What Customers Say

Employees appreciate the supportive team culture but mention the high-pressure environment as a challenging aspect of the role.

Expert Review

This position with TELUS Digital offers a unique entry point into the finance and customer service sectors. The six-month onsite requirement is designed to foster teamwork and familiarity with internal processes but can be a hurdle for those wanting immediate flexibility. After probation, the hybrid model does provide some work-life balance.

The role involves substantial interaction with SAP and other systems, great opportunity for those interested in tech-driven finance. However, the fast-paced nature of the job means candidates should be prepared for a steep learning curve and potential stress as they manage customer transactions and inquiries. Customer service is at the heart of this position, so candidates must excel in communication and problem-solving.

This could be a individuals eager to build a career in digital finance, but it's your comfort with high-pressure environments.