Call Centre Agent
ShiftMate
Join ShiftMate as a Call Centre Agent in Richards Bay with no experience needed. Comprehensive training provided from day one.
Last checked on June 1, 2026. We may earn a commission when you click through.
If you're looking for a job in a call centre, this could be a good fit.
If you're looking for a job in a call centre, this could be a good fit.
About this role
ShiftMate's Call Centre Agent position is a great entry-level opportunity for individuals starting in customer service, offering training and a supportive work environment.
About the Company
ShiftMate is a growing BPO company offering entry-level roles in customer service across Richards Bay.
Key Highlights
- ✓ Entry-level position with no experience required
- ✓ Comprehensive training provided from day one
- ✓ Salary range of R5,200 to R8,500 per month
- ✓ Flexible work hours with shift options
- ✓ Immediate start with no CV needed
💡 Honest Take: This is a solid entry point for anyone wanting to break into customer service without prior experience.
Pros
- ✓ No prior experience necessary
- ✓ Comprehensive training offered
- ✓ Decent salary range
- ✓ Immediate start available
- ✓ No CV required for application
Cons
- ✗ Call centre work can be repetitive
- ✗ Shift hours may vary
- ✗ Limited growth without further training
- ✗ Customer complaints can be stressful
- ✗ Performance targets can be demanding
Best For: Ideal for school leavers or those looking to switch careers into the customer service sector.
Watch Out: Be prepared for the challenges of handling customer complaints, which can be a tough part of the job.
You'll be redirected to shiftmate.co.za
What Customers Say
Workers appreciate the training and support but note the challenges of handling difficult customers.
Expert Review
Looking to kickstart your career in customer service? The Call Centre Agent role at ShiftMate offers a pathway into the BPO world. This entry-level position doesn’t require prior experience, ccessible for many. Plus, they provide comprehensive training right from day one, setting you up for success.
With a salary range of R5,200 to R8,500 per month, this role is competitive for newcomers in the industry. The work involves handling inbound and outbound calls, which can be repetitive but offers valuable experience in customer interactions. Shift hours are typically flexible, making it easier to balance with other commitments.
Public transport in Richards Bay is quite convenient, with taxi fares ranging from R8 to R12 within the CBD. This means getting to your shift can be if you’re coming from surrounding areas. However, be aware that the job can involve dealing with customer complaints, which might not be for everyone. If you thrive in a busy environment and can handle pressure, this could be a great fit for you. For more details, check out ShiftMate's page here.
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