Call Centre Agent

ShiftMate

Join ShiftMate's BPO team as a Call Centre Agent in Richards Bay. This entry-level role offers training and opportunities for growth in customer service.

Last checked on May 22, 2026. We may earn a commission when you click through.

The Call Centre Agent position at ShiftMate offers a solid start for anyone looking to break into customer service.

✓ No prior experience required ✓ Structured training program ✓ Full-time position with benefits

Call Centre Agent

ShiftMate

Updated 1 day ago

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You'll be redirected to shiftmate.co.za

Richards Bay R 624 – 1,020 Full–Time

The Call Centre Agent position at ShiftMate offers a solid start for anyone looking to break into customer service.

About this role

ShiftMate's Call Centre Agent position is a great entry-level opportunity for individuals starting in customer service, offering training and a supportive work environment.

About the Company

ShiftMate is a leading BPO company in South Africa, providing essential customer service solutions across various sectors.

Key Highlights

✓ Comprehensive training provided from day one
✓ Handle inbound and outbound calls professionally
✓ Maintain customer records in CRM
✓ Meet targets for call volume and quality
✓ Entry-level position with growth potential

💡 Honest Take: This role is ideal for those new to the workforce, but may not suit individuals seeking advanced career opportunities.

Pros

✓ No prior experience required
✓ Structured training program
✓ Full-time position with benefits
✓ Opportunity for career growth
✓ Engaging work environment

Cons

✗ Entry-level pay range (R5,200 - R8,500/month)
✗ Not suitable for those with extensive experience
✗ High call volume targets may add pressure
✗ Limited advancement for non-performers
✗ On-site role with no remote option

Best For: Ideal for school leavers or those looking to transition into the workforce.

Watch Out: Expect a busy environment with performance targets and the need for effective communication.

Apply for this position →

You'll be redirected to shiftmate.co.za

What Customers Say

Workers generally appreciate the training and support provided, but some mention the pressure to meet targets.

Expert Review

The Call Centre Agent role at ShiftMate is a stepping stone for those entering the customer service field. With no prior experience needed, the comprehensive training provided equips new agents with essential skills right from the start. This is especially beneficial for school leavers or individuals looking to shift careers.

Agents will be responsible for handling both inbound and outbound calls, ensuring customers receive accurate information and assistance. The role demands a professional demeanor, as agents must maintain records in the CRM system and meet daily targets. While the salary range of R5,200 to R8,500 per month may seem modest, it offers a pathway to gain valuable experience in a fast-paced environment.

However, this position might not be suitable for seasoned professionals seeking advanced roles. The high call volume can also pressure new agents, making it essential to adapt quickly. Moreover, the lack of remote work options could deter those preferring flexibility. For further details, visit ShiftMate's official page here.