We are looking for a customer-oriented service sales representative who has a genuine interest and liking for people.?This person will act as a liaison, promote product/campaign information, and resolve any emerging problems that our clients might face with accuracy and efficiency. The candidate should have a deep desire to help and forge strong relationships with our clients. The ideal candidate will report directly to the Team Leader and Customer Service Manager. Minimum Education and Experience required: Grade 12 Preferably a tertiary education Knowledge of customer service principles and practices Excellent relationship building skills Psychological analysis ability Strong negotiation skills Key Duties and Responsibilities: Must thrive on Chats, in and outbound calls, showing initiative and strong negotiation skills. Apply techniques to convert new registrations and then maintain client retention. Personally, develop relationships with clients to forge trust, loyalty, and superior service to enhance the clients gaming experience. Communication with clients is via email, phone, and chat. Key Competencies to Succeed: Vibrant and Passionate Proactive and self-motivated Good team spirit Adaptability Attention to detail and accuracy Ability to work well under pressure. Customer Service Agent Customer Service Principles Customer-oriented Promoting Outbound calls Client retention Customer relationships Negotiation skills The post Customer Service Agent / Call Center Agent appeared first on freerecruit.co.za.

A solid opportunity for those looking to establish a career in customer service, particularly in a call center setting.