External Sales and Service Advisor Lead

FNB South Africa

Job Description To drive sales performance by applying established processes to achieve individual targets within the assigned area. Build and sustain strong customer relationships through effective engagement and exceptional service delivery. Contribute to team success by consistently meeting objectives and supporting a superior customer experience. Hello Future External Sales and Service Advisor Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. Are You Someone Who Can Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships. You Will Be An Ideal Candidate If You Have Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification. Completed First Level Regulatory Examination You Will Have Access To Opportunities to network and collaborate.A challenging working environmentOpportunities to innovate. You Will Be a Match If You Are Execute own work in accordance with the organisational values and code of ethics.Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.Work with enhanced processes and procedures to maintain operational efficiencies.Deliver work in an accurate manner to ensure consistent results.Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and qualityAdhere to quality standards, turnaround times and Company policies and procedures.Complete relevant administration, reporting and updating of information accurately and on time.Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.Maximize sales by selling packaged financial solutions to clients.Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.Maximise cross-selling opportunities.Drive adoption of digital and other self-service options across client base.Contribute to teamwork and inclusivity within own team.Contribute to cost efficiencies through responsible utilisation of work related resources.Achieve expected financial targets and uphold associated service levels.Build and maintain stakeholder relationships.Deliver customer service through adherence to quality service standards. #Post #FNB #Ll -SM8 Important Closing Date Note Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 18/05/26 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Last checked on June 7, 2026. We may earn a commission when you click through.

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Overall, this position offers a good opportunity for those looking to advance their career in sales with a reputable company.

✓ Opportunity for career growth ✓ Supportive team environment ✓ Focus on customer engagement

External Sales and Service Advisor Lead

FNB South Africa

Updated 5 days ago
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You'll be redirected to za.linkedin.com

Richards Bay Full–Time

Overall, this position offers a good opportunity for those looking to advance their career in sales with a reputable company.

About this role

The External Sales and Service Advisor Lead role at FNB offers a challenging yet rewarding opportunity for sales professionals in Richards Bay.

About the Company

FNB South Africa is dedicated to providing innovative financial solutions while fostering a dynamic workplace culture.

Key Highlights

  • Drive sales performance with established processes
  • Build strong customer relationships through exceptional service
  • Contribute to team success by meeting objectives
  • Work in a diverse and adaptable environment
  • Be part of a team that values curiosity and growth

💡 Honest Take: This role is ideal for individuals who thrive in sales and enjoy engaging with customers, but it may not suit those who prefer a more routine, less dynamic work environment.

Pros

  • Opportunity for career growth
  • Supportive team environment
  • Focus on customer engagement
  • Dynamic and diverse workplace
  • Strong company reputation

Cons

  • Sales targets may be demanding
  • Requires constant customer interaction
  • Not suitable for those who dislike sales roles
  • Limited remote work options
  • High-pressure environment

Best For: This role is suited for motivated professionals who enjoy meeting sales targets and building customer relationships.

Watch Out: Candidates should be prepared for a fast-paced environment and potential pressure from sales targets.

Apply for this position

You'll be redirected to za.linkedin.com

What Customers Say

Workers generally appreciate the supportive team environment but note the high-pressure nature of sales targets.

Expert Review

In the role of External Sales and Service Advisor Lead at FNB, you'll be expected to drive sales performance using established processes. Achieving individual targets will be a key focus, requiring a strong initiative and drive. Building relationships is equally crucial, as you'll be engaging with customers to deliver exceptional service.

Working in Richards Bay, this position immerses you in a dynamic team environment. FNB prides itself on fostering a culture of curiosity and adaptability, making it ideal for those who thrive on teamwork and diverse perspectives. The emphasis on customer engagement ensures that every team member plays a vital role in enhancing the overall customer experience.

However, potential applicants should be prepared for the demands of sales targets and the pressure that comes with them. If you're not comfortable in a high-pressure sales environment, this role might not be the best fit. It's essential to be proactive and resilient, as success in this position will depend heavily on your ability to meet and exceed set objectives.

Overall, FNB presents a reputable platform for career growth, especially for those eager to excel in sales. For more details, visit FNB's official job listing page at FNB Careers.

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