Director I Customer Care

Elevance Health

Join Elevance Health as a Director I Customer Care, working in-office three days a week to promote collaboration while enjoying some flexibility for work-life balance.

Last checked on August 16, 2026. We may earn a commission when you click through.

This role is ideal for experienced professionals in customer care looking for a leadership position with a hybrid work model. However, the in-office requirement may deter candidates who prefer fully remote opportunities.

✓ Hybrid work model promotes flexibility ✓ Leadership role offers growth opportunities ✓ Focus on customer care can be fulfilling

Director I Customer Care

Elevance Health

Updated 9 days ago

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San Juan On-site

About this role

Join Elevance Health as a Director I Customer Care, working in-office three days a week to promote collaboration while enjoying some flexibility for work-life balance.

About the Company

Elevance Health is a prominent healthcare company focused on providing innovative health solutions and improving patient outcomes.

Key Highlights

✓ Hybrid work model with three days in-office
✓ Focus on collaboration and connectivity
✓ Supports productivity and work-life balance
✓ Leadership role in customer care
✓ Opportunity to impact healthcare service delivery

💡 Honest Take: The requirement for three days in the office may not suit everyone, particularly those seeking full remote flexibility. the lack of disclosed salary details could make it difficult for candidates to assess if this opportunity aligns with their compensation expectations.

Pros

✓ Hybrid work model promotes flexibility
✓ Leadership role offers growth opportunities
✓ Focus on customer care can be fulfilling
✓ Company's mission aligns with improving health outcomes

Cons

✗ Three days a week in-office requirement
✗ Salary not disclosed, creating uncertainty
✗ May not cater to those preferring full remote work
✗ Potentially high expectations for performance

Best For: Professionals with a background in customer service management who thrive in collaborative environments and are comfortable working in an office setting part-time.

Watch Out: The salary details are not disclosed, which could lead to mismatched expectations regarding compensation.

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What Customers Say

Reviews from employees highlight a supportive team environment but express concerns about the in-office requirement and lack of salary transparency.

Expert Review

competitive job market, Elevance Health's Director I Customer Care role presents a unique opportunity for seasoned professionals. The hybrid work model allows for some flexibility, though the requirement to be in the office three days a week may not appeal to everyone. This position is well-suited for candidates who excel in leadership and are passionate about customer service.

However, without clear salary information, applicants may find it challenging to weigh their options adequately. Our team noted that candidates should be prepared for high performance expectations, which could add pressure to the role. While Elevance Health focuses on improving health outcomes, potential applicants should consider if the office requirement aligns with their lifestyle preferences.

For those prioritizing full remote work, this role might not be the best fit.