Customer Service Agent 2 B - Downsview

Serco USA

Join Serco Canada Inc. as a bilingual customer service agent at a DriveTest Centre, assisting the public with driver licensing processes.

Last checked on June 14, 2026. We may earn a commission when you click through.

If you're looking for a part-time role that offers a chance to interact with the public and develop customer service skills, this job is a solid fit.

✓ Engaging work environment ✓ Entry-level friendly ✓ Bilingual position with language skills valued

Customer Service Agent 2 B - Downsview

Serco USA

Updated 22 days ago

Apply now →

You'll be redirected to careers.serco-na.com

Ontario On-site Part-Time

If you're looking for a part-time role that offers a chance to interact with the public and develop customer service skills, this job is a solid fit.

About this role

Join Serco Canada Inc. as a bilingual customer service agent at a DriveTest Centre, assisting the public with driver licensing processes.

About the Company

Serco Canada Inc. operates DriveTest Centres throughout Ontario, providing essential services for driver licensing.

Key Highlights

✓ Bilingual role requiring French and English proficiency
✓ Part-time permanent position with flexible hours
✓ Engaging public interaction in a fast-paced environment
✓ Opportunity for entry-level candidates to gain experience
✓ Onsite work at one of 56 locations across Ontario

💡 Honest Take: This position is excel in customer service and enjoy a dynamic work environment, but may not suit individuals seeking full-time employment.

Pros

✓ Engaging work environment
✓ Entry-level friendly
✓ Bilingual position with language skills valued
✓ Permanent part-time role
✓ Opportunities for career growth within Serco

Cons

✗ Part-time hours may not provide steady income
✗ Onsite work limits flexibility
✗ Potentially high-pressure customer interactions
✗ Limited advancement opportunities in smaller centres
✗ Shifts may include weekends and holidays

Best For: Ideal for those passionate about helping others and looking for an entry-level position.

Watch Out: Be prepared for a fast-paced environment that can be stressful during peak times.

Apply for this position →

You'll be redirected to careers.serco-na.com

What Customers Say

Employees highlight the energetic atmosphere and supportive team, though some note the challenges of part-time hours.

Expert Review

This role with Serco Canada Inc. offers a unique opportunity for bilingual candidates to engage with the public at Ontario's DriveTest Centres. The company is known for its commitment to customer service, great place for those starting their careers.

As a customer service agent, you'll be tasked with assisting individuals throughout the driver licensing process. This includes answering inquiries, verifying records, and providing information on regulations. The environment can be lively, which is perfect for those who thrive on interaction.

that while this is a part-time position, it may require working during weekends and holidays. This could impact work-life balance for some candidates. However, for those who enjoy flexible hours, this can be a benefit.

Entry-level candidates will find this role a valuable stepping stone into the workforce. The skills gained here can serve as a strong foundation for future opportunities in customer service or administrative roles. For more details, check out the official listing on Serco's careers page.