Customer Service Assistant

Tenpin Ltd

Join Tenpin Ltd as a Customer Service Assistant and Pin Technician, where you will provide excellent service to customers and manage pin technology.

Last checked on July 3, 2026. We may earn a commission when you click through.

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The role offers a unique combination of customer service and technical responsibilities, making it suitable for those who thrive in dynamic environments. However, it may not appeal to those seeking purely technical roles.

✓ Engaging dual role ✓ Opportunity for skill development ✓ Supportive work environment

Customer Service Assistant

Tenpin Ltd

Updated 8 days ago
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Addlestone

The role offers a unique combination of customer service and technical responsibilities, making it suitable for those who thrive in dynamic environments. However, it may not appeal to those seeking purely technical roles.

About this role

Join Tenpin Ltd as a Customer Service Assistant and Pin Technician, where you will provide excellent service to customers and manage pin technology.

About the Company

Tenpin Ltd operates a chain of bowling alleys and leisure centres across the UK, focusing on providing entertainment and leisure activities.

Key Highlights

  • Dual role combining customer service and technical skills
  • Opportunity to enhance customer experiences
  • Involvement in maintaining pin technology

💡 Honest Take: This position is ideal for individuals who enjoy a blend of customer interaction and technical work.

Pros

  • Engaging dual role
  • Opportunity for skill development
  • Supportive work environment

Cons

  • Busy work environment
  • Potential for long hours
  • Customer service can be demanding

Best For: It's designed for those looking to start or advance their careers in customer service within the leisure industry.

Watch Out: Be prepared for a fast-paced environment with varying customer demands.

Apply for this position

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What Customers Say

Workers appreciate the engaging environment but note the challenges of busy periods and customer interactions.

Expert Review

The Customer Service Assistant / Pin Technician role at Tenpin Ltd provides a unique opportunity for those interested in both customer service and technical maintenance. With the blend of responsibilities, candidates should be prepared for a dynamic daily routine.

Working at Tenpin, you will engage directly with customers, ensuring a great experience while also handling the technical aspects of pin management. This dual responsibility can be rewarding but may also lead to a busy work environment, especially during peak hours.

that while the role offers chances for development in both customer service and technical skills, the demands of dealing with customers can be challenging. Those who thrive under pressure will find this role fulfilling.

According to Tenpin's site (https://uk.talent.com/redirect), this position requires a hands-on approach and a willingness to learn. If you're seeking a customer service role without technical involvement, this might not be the best fit.

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